Delivery
Which delivery methods are available at LHOV?
At checkout, the delivery option offered depends on your address:
- Mainland France — Colissimo home delivery within 48 hours: €4.15 without signature or €5.70 with signature, free on orders of €50 or more.
- French overseas territories (Réunion Island, Guadeloupe, Martinique, French Guiana, Mayotte, Saint Barthélemy, Saint Martin, Saint Pierre and Miquelon) — Colissimo with signature, within 4 to 8 days: €10.95, free on orders of €50 or more.
- European Union — DHL Express: €10.
The exact rate and delivery time are shown in your cart, before payment, based on your delivery address.
Does LHOV ship internationally?
Yes. We ship to mainland France, the French overseas departments and territories, and the countries of the European Union.
Enter your address in the cart: the delivery options available for your country appear straight away, with their price.
How can I track my LHOV order?
As soon as the carrier picks up your parcel, you receive an email with your tracking number, so you can follow its journey online.
For Colissimo shipments, you can also track it on our Track my order page.
Payment
Which payment methods does LHOV accept?
You can pay for your order:
- by card — Visa, Mastercard and American Express;
- with Apple Pay, from an iPhone, iPad or Mac;
- with PayPal, if you have an account.
Are payments on the LHOV website secure?
Yes. Payments are processed by Shopify Payments and PayPal on their own secure servers. No banking details pass through or are stored on our website.
Gifting LHOV products
Would you like to order a gift for a loved one?
Every order is prepared with the greatest care. Your products can be presented in an elegant LHOV gift box. The invoice is sent only to the billing address and attached to the shipping confirmation email.
Orders and returns
How do I place an order?
Click on the product photo or name to see its details. To order, click “Add to cart”.
In your cart, adjust the quantities then confirm your order. Enter your delivery address, choose a delivery method, then a payment method. As soon as the payment is confirmed, you receive an email with a summary of your order.
There is no password to create: if you would like an account to follow your orders, simply enter your email address and the six-digit code we send you.
How can I change or cancel an order?
Until you confirm payment, you can change your order by going back to your cart.
Once your order has been placed, we cannot cancel or change it, as products are prepared quickly to guarantee the shortest processing times. If you made a mistake, you can use your legal right of withdrawal when you receive your order and return it within 14 days for a refund.
How can I contact customer service?
Having an issue with your order or a special request? We are available by email at info@lhov.fr
A question about a specific treatment? Browse the Ambaville range or write to us.