The company LHOV (hereinafter referred to as "LHOV" or the "Seller") markets cosmetic products of the LHOV brand (hereinafter referred to as the "Products"). LHOV » ou le « Vendeur ») commercialise des produits cosmétiques de la marque LHOV (ci-après les « Produits »).

In addition to a network of points of sale in pharmacies in which the Products are sold, LHOV has set up its own online sales website, accessible via the Internet at (hereinafter the "Site"), for delivery to customers located in the European Union, including France Overseas, as well as in the United Kingdom, LHOV sells the Products on the Site only to retail and end consumers. Any order that clearly does not correspond to a retail sale and, more generally, any order that is fraudulent or presumed to be fraudulent will be considered by LHOV to be null and void. (ci-après le « Site »), en vue d’une livraison à des clients situés en Union Européenne , dont la France Outre-Mer, ainsi qu’au Royaume Uni,  LHOV vend les Produits sur le Site uniquement au détail et à des consommateurs finaux. Toute commande ne correspondant manifestement pas à une vente au détail et, plus généralement, toute commande frauduleuse ou présumée comme telle, sera considérée par LHOV comme nulle et non avenue.

ARTICLE 1 - Purpose, acceptance and amendments to the GCS

The purpose of the present General Terms and Conditions of Sale (hereinafter the " GCS ") is to define the terms and conditions of online sales of Products to Customers as well as the rights and obligations of the Parties in this respect, in accordance with article L 111-1 of the French Consumer Code.

By placing an order for a Product on the Site, the Customer acknowledges, by ticking a box provided for this purpose "I have read and accept the General Terms and Conditions of Sale", that he/she has read the General Terms and Conditions of Sale in force on the day of the order before placing his/her order and has accepted them without restriction, this acceptance not being in any way conditioned by a handwritten signature on the part of the Customer.

It is specified that the Customer may, at any time, save or print these General Terms and Conditions of Sale by pressing the "Print" or "General Terms and Conditions" button, provided that they are not modified and that a copy of them will be sent to him/her with the e-mail confirming his/her order.

Customers are advised to regularly consult the General Terms and Conditions of Sale accessible on the Site.

LHOV reserves the right to modify the GCS at any time, without prior notice, in order to take into account any legal, jurisprudential and/or technical developments, it being understood that such modifications will be inapplicable to reservations and orders previously accepted and confirmed by the Customer. Thus, the version applicable to an order is that in force on the date on which the order is placed.

The version of the GCS that prevails is the latest version updated on the Site.

The GCS apply to the exclusion of any other document.

ARTICLE 2 - Scope of application

The GCS apply, without restriction or reservation, to any online sale of Products made on the Site, to the exclusion of any other document, and in particular the conditions applicable to sales in pharmacies or through other distribution and marketing channels.

The Customer who places an order acknowledges having the required capacity to contract and acquire the Products offered on the Site.

ARTICLE 3 - Description of the products offered for sale on the site

The Products offered for sale by LHOV are those appearing on the Site, on the day the Customer consults the Site, and within the limit of available stocks. LHOV reserves the right to withdraw Products from sale at any time.

The Site reproduces, for each Product, the technical data determined by LHOV in its capacity as manufacturer. Thus, the Products offered for sale on the Site are described in a description allowing the Customer to know their main characteristics, and in particular the specifications, illustrations and indications of dimensions or capacity of the Products, as well as their price.

LHOV makes its best efforts to ensure that the photographic representation of the Products on the Site is faithful to the Products. However, the photographs and graphics presented on the Site are not contractual and LHOV shall not be held liable for them.

Before placing an order, the Customer is required to refer to the description of each Product in order to know the properties, the essential characteristics and the delivery times, as well as, in the case of continuous or periodic supply of a good, the minimum duration of the proposed contract.

The choice and purchase of a Product is the sole responsibility of the Customer.

Contractual information is presented in French and is subject to confirmation at the latest at the time of validation of the order by the Customer.

For all Products shipped outside the European Union and French overseas departments and territories, the price will be automatically calculated net of tax on the invoice.

Customs duties or other local taxes or import duties or state taxes may be payable. They shall be borne and are the sole responsibility of the Client.

ARTICLE 4 - Orders

4-1 - Placing the order

It is up to the Customer to select on the Site the Products he wishes to order, according to the following order taking process (hereinafter the " Order "):

  • The Customer fills the virtual basket by clicking on the "Add to basket" button and indicating the Products selected and the desired quantities.
  • The Customer checks the virtual basket and changes, if necessary, the desired quantities for each Product.

At any time, the User may:

  • obtain a summary of the Products he has selected, by clicking on the basket;
  • continue or modify his selection of Products;
  • complete his selection of Products and order these Products by clicking on "Continue".
  • In order to place an Order, the Customer must identify himself on the Site:
    • either by creating an account on the Site by clicking on " Login " and registering with an e-mail address and a password;
    • or by logging on to the Site by clicking on "Login" and entering his e-mail address and password if he has already created an account.
  • The Customer will have to fill in the information intended for delivery (complete identity, e-mail address, telephone number, delivery details). The Customer may consult LHOV's "Privacy Policy" for more details on how LHOV collects and processes your personal data.
  • At the end of the ordering process, the Customer is invited to choose his method of payment (by Paypal or Credit Card) and to tick the box " I have read and accept the general terms and conditions of sale*".
  • It is the Customer's responsibility to check the accuracy of the order and to report or rectify any errors immediately.
  • He is then invited to click on the " Pay with paypal " icon or " Order ".

4-2- Confirmation of the order

Up to the " Order " stage, indicated in the last sentence of the point above, the Customer can modify his order by clicking on " My Basket ". The Customer will be redirected to his basket where he can modify the contents of his order or cancel it.

Once the Customer clicks on the " Payment " icon, he will no longer be able to cancel or modify his order.

All Orders presuppose unrestricted and unreserved acceptance of the GCS.

The Customer acknowledges that placing an Order implies an obligation of payment on its part. He agrees to the prices, volumes, characteristics, quantities and delivery times of the Products he has ordered.

An e-mail confirming that his order has been taken into account is immediately sent to him by the company LHOV. This acknowledgement of receipt will specify the exact amount invoiced and the terms of delivery of the Order. This acknowledgement of receipt constitutes acceptance of the Order and will validate the transaction subject to payment of the Order, in accordance with the terms of article 6 below.

The sale shall be final subject to the Client exercising his right to cancel the Sales Order under the conditions set out in article 9 of the present General Terms of Sale.

The Seller reserves the right to refuse an Order or to make a delivery concerning a Customer who has not paid in full or in part for a previous Order or with whom a payment dispute is in progress.

4-2. Modification of the order

Once confirmed and accepted by the Seller, under the conditions described above, the Order cannot be modified.

4-3. Cancellation of the Order

Once confirmed and accepted by the Seller, under the conditions described below, the order can no longer be cancelled, except in the case of exercise of the right of withdrawal, as provided for in article 9, or in the case of a major fault, as provided for in article 14.

4-4 - Proof of the Order

The Customer accepts that exchanges between the parties are made by e-mail. The storage on LHOV's computer systems of the Order, the confirmation of acceptance of the Order and any exchange between the Parties shall be considered as proof of the sales contract.

The computerized registers kept in the computer systems of LHOV and its partners shall be considered as proof of communications, orders and payments between the Parties.

ARTICLE 5 - Product prices - Delivery costs - Taxes

In accordance with article L.112-1 of the Consumer Code, LHOV informs the Customer, by means of marking, labelling, display or any other appropriate process, of the prices and special conditions of sale of the Products.

The Products are supplied at the prices freely set by LHOV appearing on the Product description sheet.

The prices are indicated in euros, exclusive of tax and inclusive of all taxes, but do not include any delivery costs which will be invoiced in addition and will be specified to the Customer at the time of the final validation of his order.

The amount of the delivery costs for each Product is added at the time of the validation of the order by the Customer.

An invoice is drawn up by the Seller and given to the Customer upon delivery of the Products ordered.

ARTICLE 6 - Terms of payment

The Customer guarantees to LHOV that the Customer has all the authorizations required to use the payment method chosen by the Customer at the time of placing the Sales Order.

Unless the server is unavailable, the Customer will pay for his order after final validation of the order on the Site, in full, by secure payment, in accordance with the following terms and conditions:

  • by credit cards: Visa, MasterCard, American Express, Carte Bancaire;
  • Paypal.

Payment by credit card is irrevocable, except in the event of fraudulent use of the card. In this case, the Customer may request the cancellation of the payment and the return of the corresponding sums.

When validating the order, the Customer indicates his or her bank card number, expiry date and cryptogram. The credit card details will then be kept in encrypted format until the order is actually paid for, and until the expiry of the right of return period, in order to be able to reimburse the Customer.

The credit card data communicated at the time of the order is used solely for the purpose of carrying out the transaction.

Payments made by the Customer shall only be considered final after effective collection of the sums due by LHOV.

ARTICLE 7 - Deliveries

7-1. The Products will be delivered to the address indicated by the Customer on the Sales Order, according to the delivery method chosen from among the methods described on the Site.

The Products on the Site are delivered exclusively in Europe and in the French overseas territories and departments.

7-2. Delivery shall be made within an average period of 2 to 7 days from receipt of the Order form, depending on the delivery method chosen, and within a maximum of 30 days from receipt of the Order form.

Delivery times exclude Sundays and public holidays. The Seller undertakes to use its best efforts to deliver the products ordered by the Customer within the specified time. However, these delivery times are given as an indication only.

As LHOV uses external service providers for the routing of Orders, delivery times may be affected by the service providers without LHOV being responsible for these delays in routing and the consequences that may result from them.

It is expressly agreed that in the event that LHOV is unable to deliver a Product under the conditions set out herein due to a failure on the part of one of its Suppliers (late delivery, non-conformity of the Sales Order in particular), the Customer shall be informed by LHOV as soon as possible and by any means. In this case, the Customer will not be debited for the amount of the Product concerned, or will be reimbursed within 14 (fourteen) days from the notification to LHOV by the latter. LHOV's liability is therefore limited to the amount of the Product ordered by the Customer.

7-3. In the event of a delivery delay of more than 7 days, the Customer must inform LHOV's customer service department, which will forward the information to the delivery services (the Post Office, UPS, DPD, DHL, etc.) to trigger the opening of an investigation. This investigation may last up to 21 days from its opening. If during this time, the parcel is found, it will be immediately re-routed to the Customer's home. If, however, the package is not found at the end of the 21-day investigation period, and the carrier considers the package to be lost, LHOV will return a replacement package to the Customer at its expense. If the lost product(s) are no longer available at that time, LHOV will reimburse the Customer for the amount of these products.

7-4. The Customer undertakes, upon delivery of the Products, to check the conformity and condition of the packaging of the Product as well as the conformity of the Product. Any anomaly concerning the delivery (damage, open package, damaged package, broken products...) must be imperatively indicated on the delivery slip in the form of "handwritten reservations", accompanied by the Customer's signature. The Customer must immediately and in any event within a maximum period of 14 days from receipt of the Products, report the anomaly to LHOV Customer Service so that a claim can be made to the carrier, under the conditions set out in Article 10 "Seller's Liability", and in Appendix 1. Finally, the Customer must return the Products to LHOV, which will return the replacement product(s) at its expense.

7-5. Except in special cases or unavailability of one or more Products, the Products ordered will be delivered in a single delivery.

ARTICLE 8 - Retention of title - Transfer of risks

The Products ordered remain the property of LHOV until full payment of their price by LHOV, including the main value of the Products and any costs and taxes shown on the invoice.

Regardless of the date of transfer of ownership of the Products, the transfer of the risks of loss and deterioration relating thereto will only take place when the Customer takes physical possession of the Products.

The Products therefore travel at the risk of LHOV.

ARTICLE 9 - Right of withdrawal

In accordance with the legal provisions in force and in particular article L 221-18 of the French Consumer Code and European Directive n°2011/83/EU of October 25, 2011 relating to consumer rights, the Customer has a period of fourteen (14) days from receipt of the Product to exercise his right of withdrawal with LHOV, without having to justify the reasons or pay any penalty, for the purpose of exchange or refund, under the conditions detailed below.

After this period, no withdrawal request will be processed by LHOV.

To declare his or her willingness to exercise his or her right of withdrawal, the customer may use the withdrawal form sent in the package or made available online on the Site at the end of these General Terms and Conditions of Sale. An acknowledgement of receipt on a durable medium will be immediately communicated to the Customer by LHOV, or any other declaration, unambiguous, expressing the will to retract.

An acknowledgement of receipt on a durable medium will be immediately communicated to the Customer by LHOV, or any other statement, unambiguous, expressing the willingness to retract.

As from the exercise of this right, the Customer has an additional period of fourteen (14) days to return, at its own expense, the Product(s) it ordered if the Product(s) does not give it (they) satisfaction.

Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) so that they can be put back on the market in new condition, accompanied by the purchase invoice and the withdrawal form attached hereto.

Damaged, soiled or incomplete Products will not be taken back.

In the event of exercising the right of withdrawal within the above-mentioned period, only the price of the Product(s) purchased and the delivery costs shall be reimbursed; the return costs shall be borne by the Customer.

If the aforementioned conditions are met, LHOV shall reimburse the Customer, by the same means of payment as that initially used, all sums incurred in connection with the Order for the Products returned, with the exception of the return costs, within a maximum period of fourteen (14) days from the notification to LHOV of the decision to withdraw.

ARTICLE 10 - Liability of the Seller - Warranty

10.1. Liability

The Customer remains the sole judge of the appropriateness and suitability for his needs and consumption of the Products he orders.

LHOV shall not be held liable for any use of the Products that is not in conformity with their intended use.

LHOV shall not be held liable in the event that the Site is not continuously available or is interrupted, in particular due to technical breakdowns, computer breakdowns, interruptions of the telephone network, the Internet network or failure of the Customer's reception equipment.

LHOV shall not be held liable under the obligations of these GCS in the event that the non-performance of its obligations is attributable to the fault of a third party, even if it is foreseeable, to the fault of the Customer, or to the occurrence of an event of force majeure as defined by the French courts or to any other event, as provided for in Article 14 of these GCS.

In any event and more generally, LHOV's liability may only be retained in the event of a proven fault exclusively attributable to it; its liability shall be limited to direct damages only.

10.2. Legal guarantees

The Products sold on the Site comply with the regulations in force in France and have performances that are compatible with non-professional use.

The Products supplied by LHOV benefit by right and without additional payment, independently of the right of withdrawal, in accordance with the legal provisions,

  • the legal guarantee of conformity, for Products that are apparently defective, damaged or damaged or that do not correspond to the order, provided for in articles L.217-4 and following of the French Consumer Code;
  • the legal guarantee against hidden defects resulting from a material, design or manufacturing defect affecting the Products delivered and making them unfit for use, provided for in Articles 1641 to 1648 of the French Civil Code.

under the conditions and in accordance with the terms and conditions specified below and defined in Appendix 1 to these GCS.

10.2.1. Legal guarantee of conformity

In the event of apparently defective, damaged or damaged Products that do not correspond to the Order, the Customer shall benefit from a period of two (2) years from the delivery of the Product to take action against LHOV.

The Customer will be able to choose between repairing or replacing the Product ordered, subject to the cost conditions provided for in Article L.217-9 of the French Consumer Code.

The Customer will be exempted from providing proof of the existence of the Product's lack of conformity during the 24 months following delivery of the Product.

10.2.2. Legal warranty for hidden defects

The Customer may decide to implement the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the civil code and that in this case, he may choose between cancellation of the sale or a reduction of the sale price in accordance with article 1644 of the civil code.

10.3. Implementation of the guarantee

In order to assert its rights, the Customer must inform LHOV, in writing, of the non-conformity of the Products (damaged package, already opened...) within a maximum period of fourteen (14) days from the delivery of the Products or from the discovery of the hidden defects within the above-mentioned periods and return the defective Products to LHOV in the state in which they were received with all the elements (accessories, packaging, instructions...).

After this deadline, and failing to comply with these formalities, the Products will be deemed to be in conformity and free of any apparent defect and no claim will be validly accepted by LHOV.

LHOV will reimburse within a period not exceeding fourteen (14) days, replace or have repaired the Products or parts under warranty that are deemed to be nonconforming or defective, as from the date on which LHOV establishes the lack of conformity or the latent defect.

Only the shipping costs will be reimbursed on the basis of the invoiced rate.

Reimbursement will be made by crediting the Customer's bank account or by bank cheque sent to the Customer.

The Seller shall not be held liable in the following cases:

  • non-compliance with the legislation of the country in which the products are delivered, which it is up to the Customer to check,
  • in the event of misuse, use for professional purposes, negligence or lack of maintenance on the part of the Customer, such as in the event of normal wear and tear of the Product, accident or force majeure.

The Seller's warranty is, in any event, limited to the replacement or reimbursement of Products that do not conform or are affected by a defect.

ARTICLE 11 - Protection of personal data

11.1. General - The Seller is responsible for the processing of personal data carried out in connection with an Order. This processing is carried out by the Seller in accordance with the French Law 78-17 of 6 January 1978 as amended (the "Law") and Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 ("RGPD") on the protection of individuals with regard to the processing of personal data and the free movement of such data.

The compulsory or optional nature of the data that the Customer provides is indicated at the time of collection by an asterisk.

Failure to provide mandatory data shall make it impossible for the Seller to execute any Order.

The Seller undertakes to protect the Customer's personal data using organisational and technical measures (physical, electronic and administrative security measures).

These stipulations are in addition to any other document relating to the collection and processing of personal data by the Seller, in particular its Privacy Policy, which is available on the Seller's Web Site and accepted by the Customer.

11.2. Data processed for commercial prospecting purposes. The Seller may process the personal data collected in connection with the Order (see Article 11.1 above) for the purpose of transmitting to the Customer :

a) messages, by electronic means, for commercial prospecting concerning products or services similar to those it has provided to you. Each commercial prospecting message will offer the Customer the possibility of objecting, free of charge, except for those related to the transmission, to the use of its data for this purpose,

(b) commercial proposals from its partners. In this context, the Customer's personal data will not be transmitted to the Seller's partners, but will only be used by the Seller for the purpose of sending the Customer their possible offers.

This processing is carried out (a) on the basis of the provisions of Article L34-5 of the French Post and Electronic Communications Code and (b) on the basis of the Customer's consent.

11.3 Customer's rights. In accordance with the terms of its confidentiality policy, the Seller reminds the Customer that the Customer has the right to information, access, rectification and deletion of its personal data, the right to request a limitation of the processing, the right to object to the processing, the right to portability of its personal data and the right to give instructions as to the fate of its personal data in the event of death.

The Customer may exercise this right and obtain communication of said information from the Seller by e-mail to the following e-mail address: or by post addressed to the Seller's postal address.

The Customer is informed that he has the right to lodge a complaint with the competent control authority such as the Commission Nationale de l'Informatique et de Libertés in France..

It is also specified that the Customer who does not wish to be the subject of commercial canvassing by telephone can register free of charge on the Bloctel opposition list on the website.

ARTICLE 12 - Intellectual Property

All elements of the Site, whether visual or audio, including the underlying technology, are protected by copyright, trademarks or patents. Similarly, the trademarks, logos, designs and models appearing on the Website are the exclusive property of LHOV. Their disclosure shall in no way be construed as granting a licence or right to use any of the said trademarks and distinctive elements protected by copyright. They may therefore not be used under penalty of counterfeiting. Thus, none of the documents from the Website may be copied, reproduced, republished, downloaded, posted, transmitted or distributed in any way whatsoever.

Any total or partial reproduction of this content is strictly prohibited and is likely to constitute an offence of counterfeiting.

Similarly, the trademarks and patents relating to the Products that have been registered by LHOV are the exclusive property of the latter and may not be reproduced.

ARTICLE 13 - Hardship

It is recalled that in the event of a change in circumstances unforeseeable at the time of the conclusion of the contract, in accordance with the provisions of Article 1195 of the Civil Code, the Party who has not accepted to assume an excessively onerous performance risk may request a renegotiation of the contract from its co-contractor.

ARTICLE 14 - Force majeure

The Parties may not be held liable if the non-execution or delay in the execution of any of their obligations, as described herein, results from a case of force majeure, within the meaning of Article 1218 of the Civil Code, and in particular in the event of epidemic, war, natural disaster, riots, armed conflict, but also from any constraints and legislative or regulatory consequences related to these events.

The Party observing the event must immediately inform the other Party of its inability to perform and justify its inability to do so to the latter. The suspension of obligations may under no circumstances be a cause for liability for non-performance of the obligation in question, nor induce the payment of damages or penalties for delay.

As soon as the cause for the suspension of their reciprocal obligations no longer exists, the Parties shall make every effort to resume the normal performance of their contractual obligations as soon as possible.

If the impediment is definitive or exceeds a period of sixty (60) days, the present contract shall be purely and simply resolved after sending a formal notice notified by registered letter with acknowledgement of receipt or any other durable medium.

Consequently, the order will be considered as cancelled in accordance with the provisions of Article 4 "Orders".

ARTICLE 15 - Applicable law - Language

The GCS and the transactions arising therefrom are governed by and subject to French law.

The GCS are written in French.

In the event that they are translated into one or more foreign languages, only the French text shall be deemed authentic in the event of a dispute.

ARTICLE 16 - Partial nullity

If one or more stipulations herein are held to be invalid or declared as such in application of a law, regulation or final decision of a competent court, the other stipulations shall retain their full force and scope.

ARTICLE 17 - Pre-contractual information

17-1. Acceptance by the Client

The fact that a natural person (or legal entity) orders on the LHOV website implies full and complete adherence and acceptance of these General Terms and Conditions of Sale, which is expressly recognised by the Customer.

17-2. Identification

Our contact information is as follows:

  • LHOV, a simplified joint stock company with a single shareholder;
  • Registered office address 295 AVENUE DE LA REPUBLIQUE - 33200 BORDEAUX ;
  • Share capital : 14.000 euros ;
  • RCS number 882 761 091 ;
  • Intra-community VAT number: FR52882761091

ARTICLE 18 - Disputes

The Customer has the possibility to inform LHOV within fourteen (14) days at the most from the confirmation of the order by the Seller of any complaint, in particular concerning the non-receipt of the Product, its non-conformity with the order or the receipt of a damaged Product.

The Customer and the Seller shall make their best efforts to reach an amicable resolution of the dispute.

Depending on the case, the declared dispute will give rise either to the return of the Product ordered or to reimbursement, under the conditions specified in these GCS.

In accordance with articles L.611-1 et seq. of the French Consumer Code, the Customer is informed that he may in any event have recourse to conventional mediation, in particular with the "CNPM - médiation de la consommation" (C. consom. art. L 612-1) or with existing sector-based mediation bodies, whose references appear on the LHOV website, or to any alternative dispute resolution method (e.g. conciliation) in the event of a dispute.

CNPM - Consumer mediation,

27 avenue de la Libération - 42400 SAINT CHAMOND - France

Or electronically:

Recourse to mediation is only possible on condition that the Customer's complaint has not been examined beforehand by a judge or another mediator, and that it has already been the subject of a written request to the LHOV company.

In the absence of an amicable solution, any legal action will be brought before the competent courts of the defendant's place of residence.

ANNEX 1. Provisions relating to legal safeguards  

Legal guarantee of conformity

Article L217-4 of the Consumer Code

The seller shall deliver goods in conformity with the contract and shall be liable for any lack of conformity existing at the time of delivery.
He shall also be liable for defects of conformity resulting from packaging, assembly instructions or installation when the latter has been charged to him by the contract or has been carried out under his responsibility.

Article L217-5 of the Consumer Code

The property is in conformity with the contract:
1° If it is fit for the use usually expected of a similar good and, where applicable:
- if it corresponds to the description given by the seller and has the qualities that the seller has presented to the buyer in the form of a sample or model;
- if it has the qualities that a buyer may legitimately expect in the light of public statements made by the seller, the producer or his representative, particularly in advertising or labelling;
2° Or if it has the characteristics defined by mutual agreement between the parties or if it is suitable for any special use sought by the buyer, brought to the seller's knowledge and accepted by the latter.

Article L217-12 of the Consumer Code

The action resulting from the lack of conformity is time-barred after two years from the delivery of the goods.

Article L217-16 of the Consumer Code

When the buyer asks the seller, during the course of the commercial guarantee granted to him at the time of the acquisition or repair of a movable property, to carry out a repair covered by the guarantee, any period of immobilization of at least seven days shall be added to the remaining duration of the guarantee.

This period starts from the date of the buyer's request for intervention or from the date the goods are made available for repair, if this availability is subsequent to the request for intervention.

Legal guarantee for hidden defects

Article 1641 of the Civil Code

The seller is bound by the guarantee on account of hidden defects of the item sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or would only have paid a lower price for it, if he had known about them.

Article 1648 paragraph 1 of the Civil Code

The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect.

ANNEX 2. Withdrawal form  

This form must be completed and returned only if the Customer wishes to withdraw from the order placed on the LHOV website, unless excluded or limited to the exercise of the right of withdrawal in accordance with the applicable General Terms and Conditions of Sale.

To the attention of :


RCS number 882 761 091

  • Order from .......
  • Order number: ...........................................................
  • Client's name: ...........................................................................
  • Customer's Address : .......................................................................

Customer's signature (only in case of notification of this form on paper) :